Terms

Acceptance of Terms

By registering an account at MetroBetz, every player agrees to the terms set out on this page in full. These terms govern use of the casino, sportsbook and VIP Club sections of the platform, and MetroBetz reserves the right to update them from time to time, with the current version always the one that applies. Continued use of the account after an update constitutes acceptance of the revised terms.

Eligibility

Players must be at least 18 years old, or the legal gambling age in their home jurisdiction if that age is higher, to register an account. MetroBetz may request identity verification documents at any point, and accounts found to belong to a minor will be closed immediately with any balance forfeited. Only one account is permitted per person, household and IP address; duplicate accounts will be merged or closed at the platform’s discretion, and any bonus funds claimed across duplicate accounts will be voided.

Account Registration and Verification

Registration requires accurate personal details, including full legal name, date of birth, address and a valid email address. MetroBetz operates a know-your-customer verification process in line with standard industry practice, and withdrawal requests may be paused until identity documents, proof of address or a payment method ownership check have been completed. Providing false information during registration is grounds for account closure and forfeiture of any balance.

Deposits and Withdrawals

Deposits are processed instantly across supported payment methods, with limits and processing times listed on the homepage payments table. Withdrawals are reviewed for standard security checks before release and typically follow the timelines listed for each method. MetroBetz does not charge withdrawal fees, though a player’s chosen payment provider may apply its own charges outside MetroBetz’s control. Winnings can only be withdrawn to a payment method matching the account holder’s verified identity, and third-party payments are not accepted in either direction.

Bonus Terms

The welcome bonus and any ongoing promotions carry the specific wagering requirements, contribution rates and time limits described on the homepage bonus terms section. General rules applying to all bonuses include:

• Bonus funds are non-transferable and apply only to the account that claimed them
• Wagering must be completed within the stated time limit or the bonus and related winnings are forfeited
• Maximum bet limits while a bonus is active apply as stated in the specific promotion’s terms
• MetroBetz reserves the right to refuse or withdraw a bonus offer where account activity suggests abuse, including but not limited to arbitrage betting, opposite betting across linked accounts, or the use of banned strategies designed to guarantee a profit from bonus funds alone
• Only one active bonus is permitted per account at any time unless a specific promotion states otherwise

Responsible Gaming

MetroBetz provides tools to help players manage their gambling, including deposit limits, loss limits, wager limits, session reality checks and self-exclusion periods ranging from 24 hours to a permanent account closure. These tools are available from the account settings menu and take effect immediately once set. Self-exclusion cannot be reversed early by the player once activated; a cooling-off period applies before any request to lift a longer exclusion will be reviewed. Players concerned about their gambling habits are encouraged to contact the Gamblers Anonymous helpline or the support email listed in the footer of this site.

Fair Play and Game Integrity

All games on MetroBetz run on random number generators independently tested and certified by recognised testing laboratories, ensuring outcomes are fair and cannot be predicted or manipulated by either the player or the platform. Return-to-player percentages for each game are set by the game provider and displayed within the game’s information panel where available. MetroBetz does not alter game outcomes and has no ability to influence individual spins, hands or bets once a game round begins.

Account Suspension and Closure

MetroBetz reserves the right to suspend or close an account where there is reasonable suspicion of fraud, bonus abuse, underage gambling, or a breach of these terms. Where an account is closed for a confirmed breach, any pending withdrawal may be cancelled and the balance forfeited, subject to review. Players may request voluntary account closure at any time through customer support, and any verified cash balance not linked to an active investigation will be returned before closure completes.

Intellectual Property

All content on this site, including graphics, game titles, logos and written material, is the property of MetroBetz or its licensors and may not be reproduced, distributed or used commercially without written permission.

Limitation of Liability

MetroBetz is not liable for losses arising from internet connectivity issues, device malfunctions, or circumstances outside the platform’s reasonable control. Every effort is made to keep the site and its games available at all times, but scheduled maintenance or unforeseen technical issues may occasionally interrupt access.

Governing Terms

Where any term on this page conflicts with a specific promotional offer’s stated conditions, the specific promotional terms take precedence for that offer alone; these general terms govern everything else. Questions about any clause on this page can be directed to support via the contact details listed in the site footer.